Our Services

Strategy Development

At Serious People, our Strategy Consulting service empowers organisations to define and achieve their long-term objectives at every level—from whole-of-organisation strategies to business unit and ICT-specific strategies. We partner with clients to deeply understand their challenges, align their vision with actionable strategies, and create tailored roadmaps that drive measurable results. Our approach integrates comprehensive analysis, stakeholder collaboration, and expertise in policy, process, people, and systems to deliver solutions that are innovative, sustainable, and aligned with your organisational goals. Whether it's navigating digital transformation, optimising operations, or setting future-focused priorities, we deliver strategic clarity and tangible outcomes that position you for enduring success.

Digital & AI Strategy Development

At Serious People, we take a structured and collaborative approach to developing AI and digital strategies that empower organisations to unlock transformative opportunities. Our process begins with a deep understanding of your organisational goals, challenges, and unique context. We then conduct a thorough assessment of current capabilities, technologies, and market trends to identify opportunities for innovation and improvement.

For AI strategy, we focus on aligning AI initiatives with business objectives, designing ethical and robust governance frameworks, and establishing practical roadmaps for implementation. This includes identifying high-value use cases, ensuring data readiness, and integrating AI solutions seamlessly into existing operations.

For broader digital strategy, we emphasise leveraging cutting-edge technologies, optimising digital ecosystems, and enhancing customer and employee experiences. Our strategies are built on data-driven insights, ensuring that every recommendation delivers measurable value.

Throughout the process, we prioritise stakeholder engagement to ensure alignment, scalability, and sustainability. With our expertise, we deliver actionable, future-ready strategies that drive tangible outcomes and position your organisation as a leader in the digital age.

Business Case Formulation

At Serious People, our Business Case Formulation service is designed to empower business units to secure internal or external transformation funding with confidence and clarity. We specialise in crafting compelling business cases that establish a strong, quantifiable relationship between proposed changes, their associated costs, and the measurable benefits they deliver. By focusing on the return on investment (ROI), we provide decision-makers with an undeniable understanding of the value their investments will generate. Our approach ensures that every case is grounded in robust analysis, transparent logic, and a clear pathway to achieving strategic objectives, making your bids for funding not just persuasive, but transformative.

Business Process Improvement

At Serious People, our Business Process Improvement service is driven by deep expertise and a proven track record in leading complex business process transformation efforts. Our consultants work collaboratively with organisations to identify inefficiencies, streamline operations, and design processes that are agile, effective, and aligned with strategic goals. Leveraging years of hands-on experience, we combine best-practice methodologies with innovative thinking to deliver solutions that enhance productivity, reduce costs, and improve customer outcomes. From diagnosing process bottlenecks to implementing transformative change, we ensure every improvement drives measurable value and sustainable success for your organisation.

Enterprise Architecture

Enterprise Architecture as a Service (EAaaS) offered by Serious People provides organisations with on-demand access to expert guidance and frameworks to align their business and technology strategies without the need for in-house architecture teams. Through EAaaS, we deliver tailored solutions, including the design of current and future-state architectures, governance models, and strategic roadmaps, all aimed at enabling agility, innovation, and cost efficiency. Our flexible service ensures that organisations can scale architectural support as needed, addressing challenges such as technology modernisation, digital transformation, and operational optimisation. With EAaaS, Serious People offers a proactive, value-driven approach to ensure your enterprise architecture remains a catalyst for measurable success.

Solution Architecture

At Serious People, our Solution Architecture service focuses on designing and delivering tailored technology solutions that address specific organisational challenges and objectives. We work collaboratively with stakeholders to understand their requirements and develop architecture blueprints that integrate seamlessly with existing systems, while remaining scalable and future-proof. Our expertise spans across diverse technologies and industries, enabling us to craft solutions that are robust, cost-effective, and aligned with strategic goals. By bridging the gap between business needs and technical implementation, our Solution Architecture service ensures every initiative delivers measurable value and sets the foundation for long-term success.

IT Service Management System Remediation

At Serious People, we bring extensive experience in developing, reviewing, and remediating IT Service Management (ITSM) systems to help organisations optimise their IT operations and align them with industry best practices. Our expertise includes a specialised focus on the ISO/IEC 20000 IT Service Management Standard, ensuring systems meet stringent global benchmarks for quality, reliability, and efficiency. We have successfully led initiatives to design and implement ITSM frameworks, conduct comprehensive audits, and address non-conformities to achieve and maintain ISO/IEC 20000 certification. By applying proven methodologies and leveraging deep knowledge of ITSM principles, we deliver tailored solutions that enhance service delivery, improve governance, and drive measurable business outcomes. With our guidance, your IT operations can achieve higher standards of excellence and operational resilience.

Cybersecurity Threat and Risk Assesments

At Serious People, our Cybersecurity Threat and Risk Assessment service helps organisations identify vulnerabilities, assess risks, and strengthen defences against evolving cyber threats. Essential for safeguarding operations, data, and compliance with standards like ISO/IEC 27001, our assessments cover network security, endpoint protection, data encryption, application vulnerabilities, identity and access management, and incident response readiness. We also evaluate governance and staff awareness to address human factors in cybersecurity. By delivering actionable insights and tailored recommendations, we empower organisations to enhance their security posture and protect critical assets from today’s most pressing cyber risks.

ICT Operating Model Formulation

At Serious People, we specialise in formulating ICT operating models that optimise organisational efficiency and align technology operations with strategic goals. Whether based on plan-build-run or product-line structures, our models address the unique needs of your organisation, balancing centralised and decentralised funding and governance approaches. Leveraging globally recognised frameworks such as COBIT and ITIL, we design operating models that enhance accountability, streamline service delivery, and improve decision-making. Our approach integrates robust governance practices, clear role definitions, and scalable funding mechanisms, ensuring your ICT operations are agile, transparent, and focused on delivering measurable value.

Project assurance review

At Serious People, our Project Assurance Review services provide organisations with expert evaluations of project performance and alignment, ensuring successful delivery against objectives. Conducted by certified consultants, our reviews leverage globally recognised standards, including PMBOK (Project Management Body of Knowledge) and PRINCE2, to assess project governance, risk management, scope control, and stakeholder engagement. We identify potential issues, recommend practical corrective actions, and validate that processes align with best practices. By combining structured methodologies with real-world expertise, we ensure your projects remain on track, delivering value while mitigating risks and achieving measurable success.